How can I contact you?
Click on the Contact Us link in the menu to the left for our complete contact information.
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How quickly do you answer emails?
We strive to answer emails as quickly as possible. Please expect an answer within 12-24 hours after you send your message. Sending several copies of your same email actually causes our customer service to slow down - due to having to deal with the same email several times. Please only send your email once and wait for our reply. If you do not hear from us after 24 hours, then please try again.
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Are your products brand new and genuine?
Yes, we deal only in brand new, genuine name brand merchandise.
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What is the Import, Duty, Customs Tax on this item?
We are not experts in the customs laws of your nation. We recommend you contact your local authorities to determine if your government plans to charge you a fee when you receive your purchase. If your government charges you any fee on receipt of the item, that fee is the buyers responsibility.
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What does shipping insurance cover?
If you choose to insure your package, it will be covered against loss or damage during the time it is in transit.
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How do you ship packages?
We ship using US Postal Service Priority or Global Priority Mail. To locations in the USA, this normally arrives within 3-5 business days. To locations around the world, this service normally arrives within 5-7 business days. Please note the US Postal Service does not guarantee delivery by a certain date.
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